Thank you for presenting Wall Residences as a service option for the individuals you serve! We look forward to working with you to locate a service option that will meet the needs of the individuals on your case load.
Wall Residences accepts referrals from all 40 Community Service Boards and Behavioral Health Authorities in the state. We also accept referrals from facilities, social workers and natural families. When a referral is made, Wall Residences staff will promptly travel to wherever the individual is located to interview the person and others who know the person well. The purpose of the interview process is to learn about the preferred lifestyle choices and the support needs of the person.
We have a wide variety of service options in many areas of the state, with the ability to develop services around the specific needs of the individual. The large number of service options we have available (usually 40 or more service options are available at any time) provides the opportunity to select from several choices for the individual and their natural family.
Wall Residences has 18 Program Managers and 2 Admissions Coordinators, who are lead by a Program Management Coordinator. All are well trained professionals with knowledge of Intellectual Disabilities, Developmental Disabilities and the needs of the long-term mentally ill or dually diagnosed (MH/ID) individuals. Their case loads are kept small (no more than 25 individuals) to allow time for quality attention for successful transitions as well as to provide on-going support to the individual and the Wall Residences Family Provider who will deliver the service. We have service options that allow us the ability to respond quickly in the event of an emergency.
Coordinate All Needed Services (medical, dental, behavioral, psychiatric, social security, Medicaid transfer) in the local area for the individual, as requested.
Creation of truly person-centered services and plans. Our professionals are available to take a lead role in the development, typing, editing and dissemination of all plans and summaries. We know that government workers are often over worked and unable to attend to every detail of every case. Our Program Managers have the training, commitment and time to attend to these required details.
Documentation of on-going services, quarterly reports that list all medical, dental, psychiatric appointments, as well as any medication changes for the individual
Our staff have received training on the Supports Intensity Scale
Trouble shooting issues that may arise, and coming up with potential solutions
With capacity evaluations and troubleshooting the system to locate volunteer guardians (community members, with no paid role in our agency), when natural family members are not available.
Assist in locating another option in those rare cases where a placement fails.
We have our own crisis apartment program in the Danville area. This crisis/respite apartment is only available to referrals to or clients of Wall Residences services.
Alex Jackson, Admissions Coordinator, Central VA - (434) 610-7578
Pamela Golas, Admissions Coordinator, NOVA - (540) 292-0608
Jack Wall, Director - (540) 745-4216 ext. 4001
We will make arrangements for our staff to visit the individual in their current location. We believe that the best way to learn about what works and doesn’t work in supporting a person is to meet them and others who know the person well. As the process moves forward we will need the information found below.