Behavioral & Therapeutic Services

Lori Klein, CCC-SLP

Therapeutic Consultant - Roanoke/New River Valley

Lori Klein is a Speech Language Pathologist with over 12 years of experience working with individuals with range of disabilities and a variety of communication and feeding needs. Prior to joining the Wall Residences Team, Lori has worked for the Montgomery County Public School system in Virginia and the South King Early Intervention Program in Washington. She is passionate about providing individuals with improved functional communication skills to improve their quality of life.

Heather Cromer, MS, BCBA, LBA

Director of Clinical and Therapeutic Consultation - Statewide

Heather is a graduate of Radford University, holding her bachelor’s and master’s degrees in Special Education. She is a licensed, Board-Certified Behavior Analyst (BCBA). With over 12 years of experience supporting people with disabilities who experience extensive behavioral support needs.  Additionally, she is a Nationally Board-Certified Teacher of Exceptional Needs and holds a certificate of Autism Studies.  Heather oversees the Wall Residences Behavior Team across the state and is responsible for the training and supervision of Behavior Specialists and Registered Behavior Technicians.  Heather is a member of the Quality Assurance Team, ensuring Therapeutic Consultation services are delivered with best-practice standards.  Heather is also available to provide therapeutic consultation services for individuals with significant behavioral support needs in the Roanoke/NRV and SWVA regions.