Office Staff

Madyline Alexander

Office Technician - Client Records

Maintains client’s paper and electronic files, updates the Data Center, checks in new Plans and Quarterlies, communicates with Program Managers regarding needed information/documents, assists with maintaining client archives.

Whitney Smith

Accounting Assistant/Rep Payee - Christiansburg

Amy Surratt

Office Technician - Backup Worker Records

Doris Harris

Office Technician - Client Records

Maintains client’s paper and electronic files, updates the Data Center, checks in new Plans and Quarterlies, communicates with Program Managers regarding needed information/documents, assists with maintaining client archives.

Gayle Dove

Office Technician - Receptionist

Amanda Mills

Office Technician - Backup Worker Records

Maintains Backup Worker files, processes Backup Worker packets and tracks certifications. Also responsible for processing background checks and completing LEIE reports for Backup Workers. Handles Caseload access of Backup Workers for Lauris online.

Kathleen “Kat” Graves

IT Coordinator

Kat is the IT Coordinator for Wall Residences with over a decade of experience in customer service and building rapport with various teams. She brings with her a wealth of knowledge from the gaming, entertainment, and geriatric industries and is committed to making a positive impact on the lives of those around her through her work. She holds a degree in music performance and has recently obtained a certification in IT Support, which has further enhanced her skills and expertise in the field.

Jessica Lewis

Office Technician - Provider Records

Sarah Vaught

Billing Specialist