Office Staff

Randy Layne

IT Technician

Handles IT Support for all employees of Wall Residences including issues with computers and agency-issued cell phones. Handles support for Lauris online including password resets, new accounts, issues with forms, and issues with authorizations in the system.

Brandy Fizzano, AS

Human Resources Assistant

Responsible for assisting the HR Manager with all aspects of Human Resources. Processes changes, additions, and terminations in the Human Resources and payroll software. Will complete other HR duties and projects as needed.

Ashley Baxter

Accounting Assistant

Receives and processes employee reimbursements. Processes all invoices and makes payments as needed. Tracks and maintains receipts from company credit cards. Ensures all aforementioned items are correctly input in the accounting software.

Becky Lewis

Compliance Technician

Responsible for verifying and entering information into WaMS and provides follow up to confirm approval. Receives incident report data and ensures proper reporting in the CHRIS system. Collects information and creates annual LHRC reports. Serves as HIPAA Security Officer.

Amber Hicks, BBA

Office Technician - Client Records

Maintains client’s paper and electronic files, updates the Data Center, checks in new Plans and Quarterlies, communicates with Program Managers regarding needed information/documents, assists with maintaining client archives.

Katherine “Katie” Ramsey

Controller

Assists Chief Financial Officer with financial and operational activities. Provides the company with financial reporting and analysis as needed. Assists the Chief Financial Officer with management of Payroll, Human Resources, Accounts Payable, Billing, the company’s credit cards, and vehicles.

Cassandra Smith

Office Technician – Provider Records

Maintains files for current providers on assigned caseload. Works with potential providers throughout the new hire process. Submits necessary documentation to Office of Licensing for service changes. Notifies the Professional Liability Insurance Company when services start or end. Also, manages a portion of client Rep. Payee accounts.

Emily Hicks

Office Technician - Client Records

Maintains client’s paper and electronic files, updates the Data Center, checks in new Plans and Quarterlies, communicates with Program Managers regarding needed information/documents, assists with maintaining client archives.

Sandy Light

Billing Specialist

Responsible for assisting with client billing and provider payments. Maintains and reviews service authorizations and invoices to ensure proper and correct billing. Troubleshoots billing problems. Organizes billings files to ensure they are up to date and complete with all required information. Produces Provider Income Verifications and prepares quarterly incentive payments for eligible providers.