Office Staff

Lisa McDaniel

Billing Dept Manager

Oversees Billing Department which is primarily responsible for client billing and provider payments. Maintains and reviews service authorizations and invoices to ensure proper and correct billing, troubleshoots billing problems, organizes billing files to ensure they are up to date and complete with all required information. Notifies Director & QA Team of any billing problems.

Angel Yuvanavattana

Billing Specialist

Responsible for assisting with client billing and provider payments. Maintains and reviews service authorizations and invoices to ensure proper and correct billing. Troubleshoots billing problems. Organizes billings files to ensure they are up to date and complete with all required information. Produces Provider Income Verifications and prepares quarterly incentive payments for eligible providers.

Sonya Carr

Senior Office Technician - Client Records

Serves as the lead in the Client Files department. Completes audits of client records to ensure compliance with Licensing and Medicaid regulations. Serves as primary contact for all client documentation requests. Communicates with Program Management and QA staff regarding client document processes and changes.

 

Lorrie Harrison

Office Manager

Serves as the Office Manager for Provider Files, Client Files, Backup Files, Training Staff, and Receptionist. Maintains files for current providers on assigned caseload. Works with potential providers throughout the new hire process. Submits necessary documentation to Office of Licensing for service changes. Notifies the Professional Liability Insurance Company when services start or end. Also, manages a portion of client Rep. Payee accounts.

 

Lisa Persinger

HR Manager

Management of the Human Resources Department including personnel policies, 401K and ESOP plans, employee benefits, Workers’ Compensation claims, payroll auditing, FMLA, and disability claims. Manages all aspects of the new hire process up to and including onboarding of new employees. Manages and enters all employee changes and terminations.

Kirsten Vest, BS

Human Resources Assistant

Responsible for the recruiting and onboarding process including posting job ads, obtaining applications, setting up interviews, checking references, assisting with new hire paperwork, and everything related to onboarding. Assists with internal audits, special projects, and other HR duties as required.

Jessica Marshall

Office Technician - Client Records

Maintains WRAP/In-Home/Skilled Nursing clients files, updates the Data Center, uploads documents to Lauris, checks in new Plans and Quarterlies, communicates with Program Managers regarding needed information & documents, assists with Sponsored Residential client archives when needed, creates blank SR client notebooks for distributions to Program Managers for personalization.

 

James Hanks, AS

IT Technician - Level II

Handles IT Support for all employees of Wall Residences including issues with computers and agency-issued cell phones. Handles support for Credible including password resets, new accounts, issues with forms, and issues with authorizations in the system. Please contact us at helpdesk@wallresidences.com for these types of issues.

India Eanes

Compliance Technician

Provides general supervision to annex staff, compliance staff, training staff, and receptionist. Communicates as needed with Directors regarding office operations to ensure processes in place are efficient. Oversees maintenance of the main office and annex. Provides backup support as needed for Compliance Technician and Quality Assurance Technician.