Our Staff

James Hanks, AS

IT Technician

Handles IT Support for all employees of Wall Residences including issues with computers and agency-issued cell phones. Handles support for Lauris online including password resets, new accounts, issues with forms, and issues with authorizations in the system. Please contact us at ehrmanagement@wallresidences.com or helpdesk@wallresidences.com for these types of issues.

Jenise Burford, BA, QDDP

Regional Coordinator - Central VA

Jenise is a graduate of Christopher Newport University with a bachelor’s degree in psychology and minor in leadership.  She has held a variety of positions supporting individuals with intellectual disabilities to include day support, direct care, and case management for both children and adults in the Tidewater and Lynchburg areas.  Currently she provides residential supervision services and service coordination to providers in the Central Virginia region.

Jennifer Dolan

Program Manager - Tidewater

Jennifer Jarrells, MS

Senior Program Manager - SW Virginia

Jennifer received her master’s in special education from Liberty University and her B.S. in human services from Old Dominion University.  She previously worked at Galax Social Services in child protective services and supervising foster care and adult protective services.

Jessica Hayes, BS, QMHP

Program Manager - Hillsville/Galax

Jessica graduated from Gardner Webb University with a Bachelor of Science in Human Services degree.  Jessica is working on completing her Master’s Degree from Liberty University.  She has over 15 years of experience in the Human Services field where she has worked directly in schools serving as a school counselor for the elementary and middle schools.  Prior to school counseling, Jessica worked with the Mount Rogers Community Services Board for 10 years in her role as a Therapeutic Day Treatment Counselor, Mentor, Parenting Coach, as well as with Behavioral Therapy.

Jessica Lewis

Office Technician - Provider Records

Jessica Marshall

Office Technician - Client Records

Maintains WRAP/In-Home/Skilled Nursing clients files, updates the Data Center, uploads documents to Lauris, checks in new Plans and Quarterlies, communicates with Program Managers regarding needed information & documents, assists with Sponsored Residential client archives when needed, creates blank SR client notebooks for distributions to Program Managers for personalization.

 

Jessie Forrest

Community Options Program Manager - Central VA

Jocelyn Van Den Bos, MA

Senior Program Manager - Lynchburg/Central VA

Jocelyn Van Den Bos received her Bachelor of Science in Criminal Justice with a minor in Psychology from Liberty University and her Master of Arts in Human Services from Liberty University.  She previously worked as the Social Services Director at a skilled nursing facility, where she worked with geriatrics, skilled rehabilitation, and individuals with disabilities.  She also has experience working with victims of domestic violence.  Jocelyn is currently serving as a Senior Program Manager for Central Virginia.