Our Staff

Emily Williams

Office Technician - Backup/Client/Provider Records Floater

Erin Justis, MSW, Supervisee in Social Work

Day Services Quality Assurance Coordinator - Western Region

Evalee Quinn

Payroll Manager

Responsible for payroll management and maintenance including payroll reporting for financial statements. Ensure all employees are trained on processes related to time entry and earnings information. W-2 auditing for accuracy. Responsible for auditing all internal systems relating to payroll/human resources for accuracy.

Gabi Foster, BS

Office Technician - Compliance

Responsible for verifying and entering client SIS information and competency requirements. Assists in maintaining the duties of the Compliance Team and provides support to QA Team as needed. Serves as backup to WRAP client files as needed.

Gayle Dove

Office Technician - Receptionist

Heather Cromer, MS, BCBA, LBA

Director of Clinical and Therapeutic Consultation - Statewide

Heather is a graduate of Radford University, holding her bachelor’s and master’s degrees in Special Education. She is a licensed, Board-Certified Behavior Analyst (BCBA). With over 12 years of experience supporting people with disabilities who experience extensive behavioral support needs.  Additionally, she is a Nationally Board-Certified Teacher of Exceptional Needs and holds a certificate of Autism Studies.  Heather oversees the Wall Residences Behavior Team across the state and is responsible for the training and supervision of Behavior Specialists and Registered Behavior Technicians.  Heather is a member of the Quality Assurance Team, ensuring Therapeutic Consultation services are delivered with best-practice standards.  Heather is also available to provide therapeutic consultation services for individuals with significant behavioral support needs in the Roanoke/NRV and SWVA regions.

Heather Doss

RN Care Manager - Central VA Group Homes

Heather Risener, BS

Admissions Coordinator - Eastern Region

Heather holds a bachelor’s degree in human services and a minor in criminal justice from Old Dominion University. Prior to joining Wall Residences, she was an ID case manager for four years.

Heather Sowers, BS

Admissions Coordinator - Western Region

Heather has a bachelor’s degree in Sociology and English from Radford University. She worked with children and families in Floyd County for over ten years as a therapeutic day treatment counselor and served as site supervisor. Heather started with Wall Residences as a Program Manager in the SWVA region in September 2018 and is now the Admissions Coordinator for the Western Region.