Our Staff

Heather Terry

Program Manager - Staunton/Waynesboro

Heather Terry joins Wall as a Regional Program Manager for Staunton Waynesboro Charlottesville Region in January 2025. She has prior experience working with DD/ID populations, Mental health, Residential education for Deaf and Blind children, and substance abuse. Heather graduated from Mary Baldwin University with a Bachelor’s degree in Psychology and has a QMHP-A certification. She lives in Staunton with her husband and cat Ripples. In her spare time, Heather’s hobbies include reading, listening to music, attempting crafts and art, and learning more about gardening and landscaping. Heather previously worked for Wall Residences for four years and is grateful and happy to be back!

Hilary Cassada, BA

Senior Program Manager - Richmond

Hilary attended Elon University, where she received a Bachelor of Arts in Strategic Communication and a minor in Psychology. She has nearly a decade of experience as a DSP, and prior to joining the Wall Residences team, Hilary was a DD Waiver Coordinator and Work Incentives Specialist Advocate in the supported employment field. Hilary credits her younger brother, who has Down syndrome, with igniting her passion for this field.

India Eanes

Compliance Technician

Provides general supervision to annex staff, compliance staff, training staff, and receptionist. Communicates as needed with Directors regarding office operations to ensure processes in place are efficient. Oversees maintenance of the main office and annex. Provides backup support as needed for Compliance Technician and Quality Assurance Technician.

Jack Wall, M.ED.

Founder; Senior Executive

JaJuan Thomas

Day Services Coordinator - Central VA Region

JaJuan began his journey in the behavioral and medical health field in 2007, developing a passion for supporting individuals throughout their lifespan. He holds a MA in Clinical Mental Health Counseling and B.S. in Medical and Health Services Management. JaJuan is licensed as a Resident in Counseling with the Virginia Board of Counseling and has obtained a wide and extensive variety of experience working with populations including inpatient, crisis, residential, and community-based services.

Jalen Jackson

Program Manager - Winchester

Jalisa Broggin, BSW, QDDP

Day Services Coordinator - Central VA Region

Jalisa Broggin has always had a strong desire to help others. While attending Ferrum College, she decided to obtain a Bachelors Degree in Social Work. She first began advocating for adults with Developmental Disabilities in 2012. Since then she has provided direct care and case management services to adults and children in the Lynchburg area.

James Hanks, AS

IT Technician - Level II

Handles IT Support for all employees of Wall Residences including issues with computers and agency-issued cell phones. Handles support for Credible including password resets, new accounts, issues with forms, and issues with authorizations in the system. Please contact us at helpdesk@wallresidences.com for these types of issues.

Jenise Burford, BA, QDDP

Regional Coordinator - Central VA

Jenise is a graduate of Christopher Newport University with a bachelor’s degree in psychology and minor in leadership.  She has held a variety of positions supporting individuals with intellectual disabilities to include day support, direct care, and case management for both children and adults in the Tidewater and Lynchburg areas.  Currently she provides residential supervision services and service coordination to providers in the Central Virginia region.