Our Staff

Heather Risener, BS

Admissions Coordinator - Eastern Region

Heather holds a bachelor’s degree in human services and a minor in criminal justice from Old Dominion University. Prior to joining Wall Residences, she was an ID case manager for four years.

Heather Sowers, BS

Admissions Coordinator - Western Region

Heather has a bachelor’s degree in Sociology and English from Radford University. She worked with children and families in Floyd County for over ten years as a therapeutic day treatment counselor and served as site supervisor. Heather started with Wall Residences as a Program Manager in the SWVA region in September 2018 and is now the Admissions Coordinator for the Western Region.

Hilary Cassada, BA

Senior Program Manager - Richmond

Hilary attended Elon University, where she received a Bachelor of Arts in Strategic Communication and a minor in Psychology. She has nearly a decade of experience as a DSP, and prior to joining the Wall Residences team, Hilary was a DD Waiver Coordinator and Work Incentives Specialist Advocate in the supported employment field. Hilary credits her younger brother, who has Down syndrome, with igniting her passion for this field.

India Eanes

Compliance Technician

Provides general supervision to annex staff, compliance staff, training staff, and receptionist. Communicates as needed with Directors regarding office operations to ensure processes in place are efficient. Oversees maintenance of the main office and annex. Provides backup support as needed for Compliance Technician and Quality Assurance Technician.

Jack Wall, M.ED.

Founder; Senior Executive

Jacquie Graham

Community Options/Group Day PM - Floyd

JaJuan Thomas

Community Options Coordinator - Central VA

JaJuan began his journey in the behavioral and medical health field in 2007, developing a passion for supporting individuals throughout their lifespan. He holds a MA in Clinical Mental Health Counseling and B.S. in Medical and Health Services Management. JaJuan is licensed as a Resident in Counseling with the Virginia Board of Counseling and has obtained a wide and extensive variety of experience working with populations including inpatient, crisis, residential, and community-based services.

Jalen Jackson

Program Manager - Winchester

Jalisa Broggin, BSW, QDDP

Community Options Coordinator - Central Virginia

Jalisa Broggin has always had a strong desire to help others. While attending Ferrum College, she decided to obtain a Bachelors Degree in Social Work. She first began advocating for adults with Developmental Disabilities in 2012. Since then she has provided direct care and case management services to adults and children in the Lynchburg area.